Voice Solutions Feature - Housecall Pro
Centralize Your Communications

Managing your calls has never been easier

Connect with customers faster using Voice, Housecall Pro’s integrated business phone system. Effortlessly manage calls, set up flows and queueing, and sync customer information in one place. Never miss an important call again.

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A sophisticated phone system that’s simple to use

Voice scales with your business—from handling incoming and outgoing calls to establishing call flows based on operating hours and creating dynamic queues and automation. Manage your customer calls the way you want to.

  • Make and receive calls in the office or the field

  • Manage your voicemails, block list, hold music, and spam filtering

  • Streamline incoming calls with call queues, call routing, and live transfers

  • Mask phone numbers to maintain a professional image

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All of your customer information, just a click away

No more manual updates from your call system to Housecall Pro. Voice consolidates all your customer interactions in one place, from call history to customer notes and preferences. 

  • Customize your customer intake form, so you and your team always ask the right questions for the job 

  • View call history, call recordings, and notes directly in the mobile app or browser

  • Streamline your workflow and free up time and energy to focus on what truly matters—building relationships and growing your business

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Let call data guide your business decisions

Gain deep insights from Voice’s call analytics, like which marketing sources and employees generate the most business for you. With this data at your fingertips, you can confidently make informed decisions and close leads faster.

  • Use call tracking so you always know where your leads are coming from 

  • Design dashboards and generate reports to provide a clear and easy-to-understand overview of top-performing metrics

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What Pros are saying about Voice:

Get In Touch: 858-842-5746

Let us earn your trust

On average, Pros increase monthly revenue generated through Housecall Pro by 42% after their first year.

See plan options and feature breakdown on our pricing page.

Voice FAQs

How much do Voice packages cost?

Call tracking starts at $45/mo + overages and we have packages that range from 500 – 2500 minutes. VoIP & call tracking starts at $65/mo + overages and we have packages that range from 500 – 6000 minutes. Are you an existing customer and interested in learning more? Book a demo to learn more

Can I port my existing number to VoIP?

Yes, you can port your current business number into our system or purchase a new one within the system. Please make sure you keep your current carrier until you have successfully ported into Housecall Pro.

What does porting look like?

Once you purchase VoIP, we will take you through an onboarding process within the Housecall Pro web app and will help you gather all of the necessary information our team will need to get your number ported.

After you submit everything, one of our reps will be the go-between to file the request with Twilio. The entire process usually takes between 1-3 weeks and once Twilio confirms that the number has been ported, we will alert you via email right away.

There is no way to schedule an exact time that the number is ported, but the transfer itself is instantaneous and there will be no downtime for anyone trying to reach your business. The official transfer will only ever happen on a weekday, always between 8-9am PST and we will ensure that you are informed the second the porting process is complete.

We are actively working on ways to streamline and improve this porting process, but if you experience any issues you can email porting@housecallpro.com or reach out via the blue chat bubble within the web app!

Can I forward calls to my cell phone?

You can transfer a live call to your personal cell phone once you answer it within the web app. Just make sure your cell phone number is up-to-date within Housecall Pro under your employee settings.

How is VoIP’s call quality and reliability?

Our solution is built from Twilio, an industry-leading phone solution. We have a high call success rate and we also have a fallback so if Housecall Pro were to ever go down, your business will receive calls without interruption.

What if I have issues along the way?

If at any point you need help, don’t hesitate to reach out by messaging us in the blue help bubble. Someone on our team will be quick to get you assistance!

How do I get more technical info about the Voice solution?

Click here to visit our Help Hub page.

Can I continue using my landline or personal cell phone number AND use VoIP?

No, you won’t be able to use your landline or personal cell phone. VoIP is short for “voice over internet protocol” meaning it’s like an internet or cloud phone. You either port or purchase a business number and use it within the Housecall Pro system. There is no way to keep personal calls separate.

You can certainly port any phone number, but then you would have to get a separate number from your carrier for personal use.

What kind of hardware do I need to use for VoIP?

You will need audio and microphone capabilities on your computer. You should not need any special hardware beyond that.

Is this an answering service / virtual assistant?

No, Voice is a phone system that allows you to take and make calls over your web browser but we do offer these services with HCP Assist. Click here to learn more.