A Family-Owned Business Continues to Grow
Husband and wife team John and Emily Black started Blue Yeti Services. It just makes sense since John got a degree in construction management and Emily studied entrepreneurship. They have since quickly established themselves as a top-notch provider of HVAC and plumbing solutions with two locations in the Minneapolis area.
As a family-owned and operated business, John and Emily envision creating a legacy for their children. “We are excited to build a business that our children can continue in the future.” No doubt this thriving business will continue to grow.
The Monster is Growing
It all started as a side gig for John, Emily, and the team. But with their intense commitment to excellent service, it soon grew into a full-time venture. Despite expecting fierce competition, Blue Yeti Services grew way beyond their expectations. John looked back on their journey. “We anticipated a lot of competition, but clearly, there is a demand for what our business offers.”
The home services industry is definitely fast-paced. Blue Yeti Services has learned the importance of putting the right team in place to navigate the challenges. John put it this way, “It’s important to have the right team surrounding you.”
Blue Yeti Services has experienced consistent growth since the beginning, driven by their commitment to customer satisfaction and high-quality service. While revenue goals are important, their primary focus is maintaining customer satisfaction and making a positive impact in their community.
The Yeti is All About the People
Community engagement is a core value for Blue Yeti Services. They look for unique ways to make a difference beyond their services. Their future plans include starting a nonprofit organization to further contribute to the Minneapolis area.
It’s not just customers and the community. John and Emily value the team. They’ve created an environment where everyone’s opinion matters and each team member understands the impact they have on the business. John affirms, “It’s important for us that all Blue Yeti team members know they are valued.”
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Streamlining Operations with Housecall Pro
John enjoys being involved in all aspects of Blue Yeti. He embraces continuous learning and improvement, constantly refining things along the way. “We love having our hands in all parts of the business. It’s fun to learn as we go and continually improve upon our processes.”
That love of continual improvement is another reason John appreciates Housecall Pro. Since joining in July 2021, Blue Yeti Services has benefited from the software’s comprehensive capabilities. The dashboard, custom reporting, and communication tools have significantly improved their operations. The ability to text and email customers for appointment scheduling and updates has saved them valuable time. John’s all about efficiency! “Housecall Pro has made it so much easier for us to run our business.” John also loves being a Superpro, and takes full advantage of the ability to learn from industry leaders.
Check out the quality HVAC and plumbing services provided by Blue Yeti for yourself.
What is your favorite part of being a Superpro?
We’re excited to be a Superpro to learn from the best in class!
How has Housecall Pro helped champion your success?
Housecall Pro has made it so much easier for us to run our business. It integrates with so many useful systems and keeps most everything in one place.
“The ability to text and email customers when we schedule appointments and when we’re on our way has saved us so much time.”
Owner, Blue Yeti Services